GreenHouseTipi.com is owned and operated by Reese Tipis, Inc
PRIVACY POLICY
Reese Tipis believes in each customer´s right to protect information provided to Reese Tipis. Reese Tipis does not release customer information to third parties with the exception of certain suppliers who require the information in order to complete a customer´s order. Information provided to suppliers is strictly limited to the minimum information required by them to complete the order. Each supplier with which information is shared, has agreed to not further disseminate any customer information shared with Reese Tipis.
RETURN POLICY
Repair/Replacement of Products During the Warranty Period.
All returns must be approved by Reese Tipis in writing prior to return by Customer and comply with Reese Tipis' Warranty conditions. All claims for warranty repairs or replacement must be made in accordance with the specific Reese Tipis policy for warranty claims which is in effect at the time the warranty claim is made. In all cases, every product return will require prior authorization from Reese Tipis which will be in the form of a Return Merchandise Authorization number (RMA) that can be obtained by contacting our Support Department. Upon Customer's receipt of the RMA number, the product must be returned to: Reese Tipis, INC, 2291-J Waynoka Road, Colorado Springs, Colorado, 80915, or to any other address provided by Reese Tipis at the time the RMA number is issued. The RMA number must be referenced on the address label and printed prominently on every side of the package or the package may be refused. Also, proof of purchase and the RMA number MUST be included in the package containing the products to be returned. Once issued, an RMA number is valid for the next 30 days only including the date of issuance unless specifically extended by Reese Tipis in its sole discretion. Any return packages which do not arrive at Reese Tipis' facility within the 30 day period of time the RMA number is effective, will not be accepted by Reese Tipis. All return shipping costs, customs or duty fees, and insurance costs will be the Customers responsibility. Reese Tipis recommends returning the package via a common carrier with tracking capabilities (such as UPS or Federal Express), insuring the product to be returned as the risk of loss remains on the Customer until the package is accepted by Reese Tipis at Reese Tipis facility, and complying with all of the Customers particular country's customs, export and import laws prior to returning the product. Reese Tipis is not responsible for loss or damage during transit of the return product, nor for product losses or costs imposed on Customer due to the export or import laws of any foreign countries. Upon receipt of an approved warranty return, Reese Tipis will endeavor to ship a replacement product within 15 days, depending upon inventory levels and other factors. If the exact product returned is no longer available through Reese Tipis, Reese Tipis will forward the most similar product then available. The cost of shipping a replacement product will be borne by Reese Tipis. Products returned to Reese Tipis for warranty replacement become the sole property of Reese Tipis.
Refunds.
Reese Tipis will issue refunds under certain circumstances and only in accordance with the following procedures. Refund requests will only be considered within 30 days from the date of purchase including the actual date of purchase and will be issued only for products purchased directly from Reese Tipis. If you purchased the product from a reseller of our products, please contact that entity for applicable refund information. Any refunds granted will be in the amount of the original purchase price plus applicable sales taxes less a restocking fee equal to 25% of the purchase price. Unfortunately, Reese Tipis' original shipping and handling charges are non-refundable.
All products returned to Reese Tipis for a refund must be unused, arrive in new condition, be returned in the original packaging, and be accompanied by all accessories, ropes, manuals, etc., which were originally shipped with the tipi. Products returned to Reese Tipis that do not meet these requirements but that are nevertheless accepted by Reese Tipis in Reese Tipis' sole discretion may be subject to additional fees over and above the 25% restocking fee. Products returned to Reese Tipis that are mildewed, dirty, or stained will not be accepted by Reese Tipis and will be returned to the Customer at the Customer's expense (as explained below) with no refund or credit issued.
Any Customer seeking a refund must first secure approval of the refund from Reese Tipis' Technical Support Department and secure an RMA number. The RMA number must be referenced on the address label and printed prominently on every side of the package or the package may be refused. Also, proof of purchase and the RMA number MUST be included in the package containing the products to be returned. Once issued, an RMA number is valid for the next 30 days only including the date of issuance unless specifically extended by Reese Tipis in its sole discretion. Any return packages which do not arrive at Reese Tipis' facility within the 30 day period of time the RMA number is effective, will not be accepted by Reese Tipis. All return shipping costs, customs or duty fees, and insurance costs will be the Customers responsibility. Reese Tipis recommends returning the package via a common carrier with tracking capabilities (such as UPS or Federal Express), insuring the product to be returned as the risk of loss remains on the Customer until the package is accepted by Reese Tipis at Reese Tipis facility, and complying with all of the Customers particular countrys customs, export and import laws prior to returning the product. Reese Tipis is not responsible for loss or damage during transit of the return product, nor for product losses or costs imposed on Customer due to the export or import laws of any foreign countries. Upon receipt of your tipi in condition that is acceptable to Reese Tipis, Reese Tipis will endeavor to refund all amounts due within 30 days. ALL requests for refunds will require a prior payment to Reese Tipis via credit card or other suitable form, in the amount of the original shipping and handling charge or $70.00, whichever is greater to cover shipping and handling charges of returning the product to the customer in case the product is deemed not acceptable for a refund. If the product is accepted for a refund, this charge will be returned to the customer in its entirety as part of the refund.
I, ___________________________________, the Customer, by my signature or electronic acknowledgment, hereby acknowledge reading and understanding the Repair/Replacement and Refund policies set forth above and agree to be bound by the terms thereof.
TERMS AND CONDITIONS OF SALE
READ THIS DOCUMENT CAREFULLY. IT CONTAINS ALL TERMS AND CONDITIONS OF SALES, VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE.
The following terms and conditions of sale govern all sales of Reese Tipis, INC, (Reese Tipis) Indian tipis or related products, made to you (Customer) pursuant to oral or written orders transmitted to Reese Tipis, its representatives or salesmen, via voice, written or internet communications. This Document constitutes the entire contract with respect to the sale and purchase of the merchandise to which it applies. No modification of this sale shall be effected by the acceptance or acknowledgement of purchase order forms specifying different conditions, unless it is a separate formal purchase agreement with Reese Tipis in which case the separate formal agreement shall control, and no modifications shall be effective unless in writing and signed by the party claimed to be bound thereby.
These terms and conditions are subject to change in Seller's sole discretion, at any time, with or without prior notice to Customer.
1. Other Documents. Other than as specifically provided in any separate formal purchase agreement between Customer and Reese Tipis, these terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Reese Tipis.
2. Governing Law. This sale shall be deemed to have been made in the State of Colorado. This Agreement shall be governed by and interpreted in accordance with the laws of the State of Colorado and shall bind and inure to the benefit of the parties and their respective principals, employees, agents, heirs, successors, and permitted assigns, notwithstanding any conflict-of-laws doctrines. Any controversy arising out of or relating to this Agreement or any breach thereof, or any claim or action to enforce this Agreement or any portion thereof, or any controversy or claim requiring interpretation of this Agreement must be brought in a forum located within the State of Colorado. The United States District Court for the District of Colorado (10th District) shall provide the proper venue for all matters arising under the subject matter jurisdiction of such court and for all other matters the state courts situated in El Paso County, Colorado, shall constitute proper venue. The Parties stipulate that venue over all controversies arising under this Agreement is proper therein and Customer hereby waives any other jurisdiction and venue to which it may be entitled by virtue of domicile or otherwise. The Parties also consent to the in personam jurisdiction of said courts for the purposes of any such litigation. Any action brought in contravention hereof by one party is subject to dismissal at any time and at any stage of the proceedings by the other party and no action taken by the other party in answering, defending, counter claiming, appealing or otherwise shall be construed as a waiver of this right to immediate dismissal. A party bringing an action in contravention of this paragraph 2 shall be liable to the other party for the costs, expenses, and attorney's fees incurred in dismissing the action or transferring the action to a forum located within the State of Colorado.
3. Payment Terms; Orders; Quotes; Interest; Late Charges. Terms of payment are within Reese Tipis' sole discretion, and unless otherwise agreed to by Reese Tipis, payment must be received by Reese Tipis prior to or concurrent with Reese Tipis' acceptance of an order. Unless credit terms or some other prearranged payment methods have been agreed to in advance by Reese Tipis, acceptable forms of payment for products include credit card charges, wire transfers or electronic fund transfers, certified checks, or cashiers checks. Payments are due and payable within the time period noted on the invoice, measured from the date of the invoice. Reese Tipis may invoice various parts of a single order separately. Orders or offers to purchase are not binding upon Reese Tipis until accepted by Reese Tipis. Any price quotations given by Reese Tipis will be valid only for the period of time stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. Acceptance of the products by Customer indicates Customer's agreement to pay late charges as may be charged by Reese Tipis from time to time.
4. Shipping Charges; Taxes. Separate charges for shipping and handling will be shown on Reese Tipis' invoice(s) and are the sole responsibility of Customer. If applicable, a separate charge for taxes will be shown on Reese Tipis' invoice. Customer shall pay to Reese Tipis all taxes, excises, or other charges which Reese Tipis may be required to pay to or to collect on behalf of any government entity, whether national, state or local, upon or measured by the production, sale, transportation, delivery or use of the products sold hereunder. If, prior to or concurrent with Reese Tipis' acceptance of Customer's order, Customer provides Reese Tipis with a valid and correct tax exemption certificate issued by the applicable authorities of the jurisdiction to which the products will be shipped, Reese Tipis shall endeavor to provide the product to the customer without assessing the taxes stated in the tax exemption certificate as being not applicable to the transaction with Customer. Customer shall not be responsible for taxes that are the sole responsibility of Reese Tipis' including any franchise taxes and taxes on Reese Tipis' net income.
5. Title; Risk of Loss. If shipment of products is to Customer by a common carrier selected by Reese Tipis, delivery by Reese Tipis to the carrier at point of origin, or pickup by the carrier at Reese Tipis' facility, shall constitute delivery to the Customer and thereafter the shipment shall be at Customer's risk. Claims for loss or damage must be filed by the Customer against the common carrier. Title to goods loaded onto Customer's conveyance or a common carrier selected by Customer at Reese Tipis' facility, passes to the Customer at the time the product is loaded. Thereafter the risk of loss is that of the Customer. Claims for loss or damage must be filed by the Customer against the common carrier selected by the Customer, if any. Customer is hereby advised to secure all applicable insurance in order to protect against the risk of loss at the time that title passes to Customer.
6. Warranties. THE LIMITED WARRANTIES APPLICABLE TO REESE TIPIS-BRANDED PRODUCTS ARE INCLUDED IN THE DOCUMENTATION FORWARDED TO CUSTOMER WITH THE PRODUCTS. REESE TIPIS MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THAT DOCUMENTATION.
7. Return Policies. Reese Tipis products and parts that are purchased directly from Reese Tipis by an end-user Customer may be returned by Customer only in accordance with Reese Tipis' Return Policy.
8. Repair and Replacement Policies. From time to time, Reese Tipis may, in its sole discretion, repair or replace products or portions of a product. Any repairs or replacements will be made in accordance with Reese Tipis' policies then in effect.
9. Products. Reese Tipis' policy is one of ongoing product update and revision. Reese Tipis may revise and discontinue products at any time. Reese Tipis will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in Reese Tipis products are selected from new and equivalent-to-new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned.
10. Limitation of Liability. CUSTOMER ASSUMES ALL RISK OF USE OF THE PRODUCT. REESE TIPIS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REESE TIPIS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, RELIANCE, INCIDENTAL, SPECIAL, DIRECT OR INDIRECT DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, OR FOR BUSINESS INTERRUPTION, PERSONAL INJURY OR ANY OTHER LOSSES UNDER ANY LEGAL THEORY INCLUDING CONTRACT, TORT AND/OR STRICT PRODUCT LIABILITY), ARISING FROM, OR IN CONNECTION WITH, THE USE OR INABILITY TO USE A REESE TIPIS PRODUCT EVEN IF REESE TIPIS HAS BEEN FIRST ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES OR LOSSES. THE ENTIRE LIABILITY OF REESE TIPIS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER. SOME STATES OR JURISDICTIONS DO NOT PROVIDE FOR EXCLUSIONS OR LIMITATIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. AS SUCH, IN THOSE JURISDICTIONS, THE FOREGOING LIMITATION MAY NOT APPLY.
11. Binding Arbitration. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) AGAINST REESE TIPIS, its agents, employees, successors, assigns or affiliates, arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Reese Tipis advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com , or via telephone at 1-800-474-2371). The arbitration will be conducted before a single arbitrator and will be limited solely to the dispute or controversy between Customer and Reese Tipis. The arbitration shall be held in Colorado Springs, Colorado, or another location agreed upon by Reese Tipis, either in person, by telephone, or online. Awards of the arbitrator shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed at any office of the NAF or at P.O. Box 50191, Minneapolis, MN 55405.
12. Applicable Law; Not For Resale. Customer agrees to comply with all applicable laws and regulations of the various states and of the United States. Customer agrees and represents that it is buying these products for its own internal use only, and not for resale. Reese Tipis has separate terms and conditions governing resales.
13. Service and Support. Reese Tipis is committed to providing the highest quality products, and the best technical and customer support available. If you have difficulty erecting or using one of our products, please read our book, 'The 20th Century Indian Tipi' for helpful information. If you are still experiencing difficulty of some sort, then feel free to contact us by telephone during normal business hours 9:00 am to 5:00 pm Mountain Time Zone at (719) 265-6519 or via email at support@reesetipis.com. Service offerings may vary from product to product and Reese Tipis assumes no obligation to provide service or technical support until Reese Tipis has received full payment for the product or service/support contract for which service or support is requested.
14. Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
15. Force Majeure. Delay in delivery, or non-delivery in whole or in part by Reese Tipis shall not be a breach of this sale if performance by Reese Tipis is made impracticable by the occurrence of any one or more of the following contingencies, the non-occurrence of which is a basic assumption on which all sales are med: (a) fires, floods, or other casualties; (b) wars, riots, civil commotion or insurrection, embargoes, governmental regulations or martial law; (c) Sellers inability to secure or obtain necessary materials (finished or otherwise) from its usual sources of supply; (d) shortages of cars, trucks, or delays in transit; (e) existing or future strikes or other labor troubles affecting production or shipment, whether involving employees of Reese Tipis or employees of others, and regardless of responsibility or fault on the part of any such employer; (f) other contingencies or acts of God concerning manufacture or shipment, whether or not of a class or kind mentioned herein and not reasonably within Reese Tipis' control.
16. Conflicts of Terms. In case of a conflict between the terms and conditions set forth herein or those set forth in other Reese Tipis' documents shall control.
17. Note: Pursuant to 25 U.S.C § 305(e) notice is hereby given that Reese Tipis products, while authentic in design, are not Indian produced, an Indian product, or the product of a particular Indian or Indian Tribe or Indian arts and craft organization.